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Customer service

12 Apr 2022

How Educating Clients Can Help Them Build Trust with Dovid P Fehler

Dovid P Fehler has found out that focusing on customer service and satisfaction is what has helped his business in the long run. Recently, a customer contacted him from Germany.

American Express

16 Aug 2017

42% Indians willing to pay premium for prompt customer service

Nearly 42 percent of customers are willing to pay a premium for a prompt service, according to a survey commissioned by American Express.

22 Jun 2017

Provide adequate transaction details in passbooks: RBI to banks

The RBI on Thursday asked banks to provide "adequate details" of transactions in the passbooks and statements of accounts so that customers can cross-check them.

15 Mar 2015

Vodafone seeks more time to stop '111' for customer service

Vodafone India has sought more time from sectoral regulator TRAI to stop using '111' for its customer care services, citing inconvenience to subscribers from any immediate stoppage.

Customer service

28 Oct 2014

Good customer service key for businesses in India: Survey

Also, out of 10 Indian consumers 7 have used social media for customer service response, the study said.

29 Jun 2014

BCSBI to put customer service ratings of banks in public domain

To make banks more focused towards customer service, Banking Codes and Standards Board of India (BCSBI) is planning to make public the ratings given to its member banks on the basis of level of code compliance.

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